June 28, 2022
On this week’s episode, Tom meets with Gary Wright, Vice President of Operations at Williams Data Management & ShredMyFiles.com based in Los Angeles, California. Three months ago Gary implemented a program called Bank the Box, which rewards drivers on purge job for the number of boxes they shred over and above the work-order expectation. Learn about how Gary has implemented this program with his driver team and the really cool benefits he’s seen in the process.
Plus, Gary shares other significant ways the company has bucked the industry and national trend of high driver turnover such that they have an average 14 year retention rate.
Vice President of Operations
Williams Data Management & ShredMyFiles.com
You can read the transcript for this episode here.