Managing by Commitment Part 1: The Gap

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As a leader in your shred business, it’s easy to get frustrated and annoyed by team members who don’t do what you expect them to do. When their actions do not live up to your expectations, you get stuck in the “gap”. In Part 1 of this two-part business leadership training video series, Tom explains how managing employees through assumption and expectation is the wrong approach.

As soon as you’ve watched this video, make sure to watch Managing by Commitment Part 2: The Circle!

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